How these terms apply
These general terms apply to a service when incorporated into the relevant customer agreement. Binding transaction documents and mandatory law take precedence over a general website summary. Publication alone does not create a facility, impose a new fee or amend an existing agreement.
Service scope & contracting entity
ECB is a non-deposit financial institution. Your agreement must identify the responsible group entity, its role, the service and the applicable jurisdiction. No retail deposit account is offered through this website.
Customer eligibility & compliance
Provide accurate business, ownership, identity and transaction information, with authority to act. Services remain subject to due diligence, sanctions screening, document verification and applicable legal requirements. Further information may be requested.
Applications & authorised instructions
An enquiry, application or draft is not an approved facility or commitment to issue an instrument. Review all details before authorising instructions. Issuance, amendments and cancellation require acceptance under the applicable written documents.
Fees, repayment & security
Fees, payment dates, third-party costs, repayment obligations and any security requirements must be disclosed and agreed in writing. Cancellation and refund conditions follow the accepted service agreement and applicable law. Confirm these conditions before authorising work or making a payment.
Letters of credit, standbys & guarantees
The issued instrument determines its obligations, presentation requirements, expiry and claim route. ICC rules, including UCP 600, ISP98 or URDG 758, apply only when incorporated. An amendment or cancellation cannot override required party consent.
Trade execution & correspondent banks
Processing depends on complete documents, compliance review, banking days and the acceptance of relevant institutions. A requested delivery date is not a guaranteed completion date. SWIFT transmission does not by itself establish beneficiary receipt or advising.
Underlying trade & specialist services
Facilities support genuine commercial transactions; monetisation services are not offered. Responsibilities for goods, delivery and payment remain with the parties except for expressly assumed obligations. Insurance, Islamic finance, advisory and trustee arrangements require their own agreed terms and authority.
Information, confidentiality & security
Use approved channels and protect credentials. Personal information is handled under the applicable privacy notice and law. Necessary disclosures may be made to service providers, counterparties or authorities where authorised or legally required.
Changes, suspension & ending a service
Changes to an existing relationship follow the agreed notice process and applicable law. Services may be paused or ended where legally required or permitted by the agreement. Existing obligations and issued instruments remain governed by their own terms.
Responsibility, governing law & concerns
Applicable law and executed documents govern liability and dispute resolution; this page does not exclude rights or duties that cannot lawfully be excluded. Raise concerns with the responsible ECB entity and use any formal notification route required by your agreement.
Related policies & enquiries
For clarification, contact [email protected] and quote your transaction reference where available. A general enquiry is not a formal claim or legal notice unless your governing documents expressly permit that route.
Ask about service terms